{"id":2683,"date":"2019-08-15T15:28:04","date_gmt":"2019-08-15T08:28:04","guid":{"rendered":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/?p=2683"},"modified":"2022-10-15T22:47:57","modified_gmt":"2022-10-15T15:47:57","slug":"muon-kinh-doanh-thanh-cong-dung-bo-qua-10-loi-khuyen-kinh-dien-bat-cu-ai-cung-nen-nho-sau-day","status":"publish","type":"post","link":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/muon-kinh-doanh-thanh-cong-dung-bo-qua-10-loi-khuyen-kinh-dien-bat-cu-ai-cung-nen-nho-sau-day\/","title":{"rendered":"Mu\u1ed1n kinh doanh th\u00e0nh c\u00f4ng, \u0111\u1eebng b\u1ecf qua 10 l\u1eddi khuy\u00ean kinh \u0111i\u1ec3n b\u1ea5t c\u1ee9 ai c\u0169ng n\u00ean nh\u1edb sau \u0111\u00e2y"},"content":{"rendered":"

Richard Branson t\u1eebng n\u00f3i b\u1ea5t c\u1ee9 doanh nh\u00e2n th\u00e0nh \u0111\u1ea1t \u0111\u1ec1u tr\u1ea3i qua nh\u1eefng th\u1ea5t b\u1ea1i v\u00e0 kinh nghi\u1ec7m, n\u1ebfu h\u1ecd n\u00f3i kh\u00f4ng c\u00f3 t\u1ee9c l\u00e0 h\u1ecd \u0111ang n\u00f3i d\u1ed1i. Sau \u0111\u00e2y l\u00e0 10 l\u1eddi khuy\u00ean \u0111\u01b0\u1ee3c \u0111\u00fat r\u00fat t\u1eeb kinh nghi\u1ec7m, th\u1ea5t b\u1ea1i c\u1ee7a nhi\u1ec1u doanh nh\u00e2n tr\u00ean th\u1ebf gi\u1edbi<\/strong>.<\/span><\/p>\n

1. D\u00f9 l\u00e0m ngh\u1ec1 g\u00ec, b\u1ea1n c\u0169ng n\u00ean d\u00e0nh m\u1ed9t ph\u1ea7n th\u1eddi gi\u1edd \u0111\u1ec3 h\u1ecdc h\u1ecfi v\u1ec1 ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng.<\/strong> Trong l\u0129nh v\u1ef1c kinh doanh, \u0111\u00f3 l\u00e0 m\u00f4n duy nh\u1ea5t h\u1eefu \u00edch cho m\u1ecdi ng\u01b0\u1eddi. Nh\u1eefng s\u00e1ch ho\u1eb7c nh\u1eefng l\u1edbp d\u1ea1y v\u1ec1 ngh\u1ec1 b\u00e1n h\u00e0ng hi\u1ec7n nay, \u0111\u1ec1u c\u0103n c\u1ee9 tr\u00ean nh\u1eefng quy t\u1eafc c\u01a1 b\u1ea3n. Nh\u1eefng c\u00f4ng \u0111o\u1ea1n c\u1ee7a m\u1ed9t cu\u1ed9c giao ti\u1ebfp chuy\u00ean \u0111\u1ec3 b\u00e1n h\u00e0ng l\u00e0:<\/p>\n

– G\u00e2y ch\u00fa \u00fd t\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

– L\u00e0m cho kh\u00e1ch h\u00e0ng th\u1ea5y l\u1ee3i.<\/p>\n

– G\u1ee3i s\u1ef1 ham th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

– D\u1eabn kh\u00e1ch h\u00e0ng \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng (mua h\u00e0ng).<\/span><\/p>\n

2. D\u00f9 l\u00e0m ngh\u1ec1 g\u00ec, s\u1ef1 am t\u01b0\u1eddng v\u1ec1 ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 gi\u00fap \u00edch cho b\u1ea1n.<\/strong> N\u00f3 s\u1ebd gi\u00fap b\u1ea1n tr\u00e1nh nh\u1eefng m\u1ed1i b\u1ea5t ho\u00e0, nh\u1eefng l\u1ed1i ngh\u1ebdn, ph\u00f2ng ng\u1eeba nh\u1eefng x\u00edch m\u00edch v\u00e0 t\u1ea1o \u1ea3nh h\u01b0\u1edfng l\u00ean m\u1ecdi ng\u01b0\u1eddi. N\u00f3 m\u00e1ch b\u1ea1n nh\u1eefng nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n trong ph\u00e9p \u0111i\u1ec1u \u0111\u00ecnh, d\u00e0n x\u1ebfp m\u1ed9t c\u00f4ng vi\u1ec7c, nh\u1eefng nguy\u00ean t\u1eafc m\u00e0 b\u1ea5t k\u1ef3 ai \u0111\u1ea1t \u0111\u1ebfn \u0111\u1ecba v\u1ecb quan tr\u1ecdng \u0111\u1ec1u c\u1ea7n ph\u1ea3i bi\u1ebft d\u1eabn d\u1eaft m\u1ecdi ng\u01b0\u1eddi m\u1ed9t c\u00e1ch \u0111\u1eafc l\u1ef1c.<\/p>\n

V\u00e0 qu\u00fd h\u01a1n c\u1ea3, ngh\u1ec7 thu\u1eadt \u1ea5y l\u00e0m cho b\u1ea1n bi\u1ebft quan t\u00e2m \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c v\u00e0 th\u1ea5u tri\u1ec7t nh\u1eefng \u0111\u1ed9ng l\u1ef1c khi\u1ebfn cho h\u1ecd h\u00e0nh \u0111\u1ed9ng. N\u00f3i t\u00f3m l\u1ea1i, n\u00f3 l\u00e0m cho b\u1ea1n tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi c\u00f3 uy t\u00edn.<\/span><\/p>\n

3. D\u00f9 \u0111\u1ecbnh l\u00e0m vi\u1ec7c trong ng\u00e0nh n\u00e0o, b\u1ea1n c\u0169ng n\u00ean t\u1eadp luy\u1ec7n c\u00e1ch b\u00e1n h\u00e0ng trong m\u1ed9t n\u0103m ho\u1eb7c t\u00ecm hi\u1ec3u ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng.<\/strong> N\u00f3 h\u1eefu \u00edch ch\u1eb3ng nh\u1eefng trong gi\u1edbi doanh nghi\u1ec7p m\u00e0 trong t\u1ea5t c\u1ea3 c\u00e1c ng\u00e0nh ngh\u1ec1 kh\u00e1c. N\u00f3 t\u1eadp cho ch\u00fang ta c\u00e1ch t\u1ea1o \u1ea3nh h\u01b0\u1edfng l\u00ean ng\u01b0\u1eddi kh\u00e1c. B\u1ea5t lu\u1eadn ng\u01b0\u1eddi n\u00e0o c\u0169ng c\u00f3 m\u1ed9t c\u00e1i g\u00ec \u0111\u1ec3 b\u00e1n, ho\u1eb7c gi\u1ea3 \u0111\u00f3 l\u00e0 m\u00f3n h\u00e0ng ho\u1eb7c m\u1ed9t d\u1ecbch v\u1ee5 n\u00e0o \u0111\u00f3. Ng\u01b0\u1eddi b\u00e1n h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean th\u1eeba h\u00e0nh. Tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi b\u00e1n h\u00e0ng kh\u00f3 kh\u0103n h\u01a1n nhi\u1ec1u v\u00e0 ph\u1ea3i bi\u1ebft g\u00e2y \u1ea3nh h\u01b0\u1edfng <\/em>nh\u1eefng ng\u01b0\u1eddi m\u00e0 ta kh\u00f4ng c\u00f3 quy\u1ec1n h\u00e0nh g\u00ec \u0111\u1ed1i v\u1edbi h\u1ecd. N\u0103m \u0111\u1ee9c t\u00ednh c\u1ee7a m\u1ed9t tay b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p l\u00e0: t\u00ednh kh\u1ea3 \u00e1i, nhanh tr\u00ed, th\u1ea5u hi\u1ec3u nh\u00e2n t\u00e2m, t\u00e0i d\u1eabn d\u1eaft v\u00e0 l\u00f2ng t\u1ef1 tin<\/strong>.<\/span><\/p>\n

\"\"<\/p>\n

4. C\u00f3 m\u1ed9t c\u00e1ch hay v\u00e0 nhanh ch\u00f3ng \u0111\u1ec3 b\u01b0\u1edbc ch\u00e2n v\u00e0o kinh doanh l\u00e0 t\u1eadp b\u00e1n m\u1ed9t m\u00f3n h\u00e0ng chuy\u00ean m\u00f4n trong m\u1ed9t hai n\u0103m.<\/strong> \u0110\u00f3 l\u00e0 ngh\u1ec1 t\u1eadp cho ch\u00fang ta bi\u1ebft xoay x\u1edf, bi\u1ebft chi\u1ec1u chu\u1ed9ng v\u00e0 r\u00e8n \u0111\u00fac ch\u00fang ta c\u00f3 m\u1ed9t t\u00e2m h\u1ed3n kh\u1eb3ng kh\u00e1i, ng\u01b0\u1eddi b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p ph\u1ea3i b\u00e1n v\u1edbi m\u1ed9t gi\u00e1 cao nh\u1eefng m\u00f3n h\u00e0ng \u00edt ai h\u1ecfi \u0111\u1ebfn v\u00e0 ph\u1ea3i t\u1ea1o ra s\u1ef1 \u0111\u00f2i h\u1ecfi v\u00e0 chi\u1ebfn th\u1eafng s\u1ef1 ph\u1ea3n \u1ee9ng c\u1ee7a ng\u01b0\u1eddi mua. Nh\u1eefng m\u00f3n ti\u1ec1n hoa h\u1ed3ng thu \u0111\u01b0\u1ee3c t\u00f9y thu\u1ed9c v\u00e0o s\u1ef1 t\u00e0i gi\u1ecfi v\u00e0 c\u00e1 t\u00ednh c\u1ee7a ta.<\/span><\/p>\n

5. B\u1ea1n n\u00ean c\u00f3 ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng th\u1eadt r\u00f5 r\u00e0ng<\/a>.<\/span><\/strong> Kh\u00f4ng m\u1ed9t c\u1eeda hi\u1ec7u n\u00e0o c\u00f3 th\u1ec3 b\u00e1n m\u1ecdi lo\u1ea1i h\u00e0ng cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi. Kh\u00f4ng m\u1ed9t c\u1eeda h\u00e0ng n\u00e0o c\u00f3 th\u1ec3 \u0111\u1ed3ng th\u1eddi \u0111\u1eb7t c\u01a1 s\u1edf b\u00e1n h\u00e0ng tr\u00ean hai ph\u01b0\u01a1ng di\u1ec7n: gi\u00e1 c\u1ea3 v\u00e0 ph\u1ea9m ch\u1ea5t. M\u1edf th\u00eam m\u1ed9t l\u0129nh v\u1ef1c b\u00e1n \u0111\u1ed3 r\u1ebb trong c\u1eeda hi\u1ec7u, n\u1ebfu c\u00f3 l\u00e3i c\u0169ng ch\u1eb3ng l\u00e0 bao. C\u00f3 \u0111i\u1ec1u ch\u1eafc ch\u1eafn l\u00e0 khi th\u1ea5y m\u1ed9t c\u1eeda hi\u1ec7u c\u00f3 “b\u00e1n \u0111\u1ed3 r\u1ebb” th\u00ec kh\u00e1ch h\u00e0ng m\u1edbi tin t\u01b0\u1edfng kh\u00e1 nhi\u1ec1u \u1edf gi\u00e1 c\u1ea3 h\u00e0ng h\u00f3a. B\u1ea1n ph\u1ea3i quy\u1ebft \u0111\u1ecbnh m\u00ecnh mu\u1ed1n ph\u1ee5c v\u1ee5 v\u00e0 gi\u1eef h\u1ea1ng kh\u00e1ch h\u00e0ng n\u00e0o. Sau \u0111\u00f3, b\u1ea1n s\u1ebd ph\u1ea3i bi\u1ebft ph\u00e2n b\u1ed5 nh\u1eefng m\u00f3n h\u00e0ng kh\u00e1ch \u01b0ng mua gi\u00e1 cao. C\u1ee9 bu\u00f4n nh\u1eefng m\u00f3n h\u00e0ng \u1ea5y, kh\u00f4ng n\u00ean bu\u00f4n nhi\u1ec1u th\u1ee9. Ch\u1ea1y theo \u0111\u1ed3ng xu c\u00f3 khi m\u1ea5t \u0111\u1ed3ng b\u1ea1c.<\/span><\/p>\n

\"\"<\/p>\n<\/span>\n

6. M\u1ed7i khi \u0111\u1ecbnh gi\u00e1 m\u1ed9t m\u00f3n h\u00e0ng, b\u1ea1n n\u00ean nh\u1edb trong th\u01b0\u01a1ng tr\u01b0\u1eddng ng\u01b0\u1eddi ta quan ni\u1ec7m danh t\u1eeb “gi\u00e1 b\u00e1n”<\/em> ra sao.<\/a><\/span><\/strong> Gi\u00e1 b\u00e1n c\u00f3 ngh\u0129a l\u00e0 gi\u00e1 v\u1ed1n c\u1ed9ng v\u1edbi ti\u1ec1n l\u00e3i. B\u00e1n kh\u00f4ng c\u00f3 l\u00e3i, kh\u00f4ng ph\u1ea3i l\u00e0 kinh doanh m\u00e0 ch\u00ednh l\u00e0 t\u1ef1 s\u00e1t. Theo ch\u00ednh s\u00e1ch \u1ea5y ch\u1eafc ch\u1eafn l\u00e0 \u0111i \u0111\u1ebfn kh\u00e1nh t\u1eadn. Kh\u00f4ng m\u1ed9t vi\u1ec7c kinh doanh n\u00e0o c\u00f3 th\u1ec3 t\u1ed3n t\u1ea1i m\u00e0 kh\u00f4ng c\u00f3 l\u00e3i. M\u1ed9t m\u00f3n h\u00e0ng ho\u1eb7c m\u1ed9t d\u1ecbch v\u1ee5 kh\u00f4ng c\u00f3 l\u00e3i t\u1ee9c l\u00e0 hy sinh. M\u00e0 nh\u01b0 v\u1eady, t\u1ee9c l\u00e0 tho\u00e1i b\u1ed9. V\u1eabn bi\u1ebft \u0111\u00f4i khi ch\u00fang ta ph\u1ea3i b\u00e1n h\u00e0ng \u0111\u1ec3 thu l\u1ea1i v\u1ed1n, ngh\u0129a l\u00e0 kh\u00f4ng c\u00f3 l\u00e3i, Song \u1edf tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, m\u00f3n ti\u1ec1n ch\u00fang ta thu v\u00e0o kh\u00f4ng th\u1ec3 g\u1ecdi l\u00e0 “gi\u00e1 b\u00e1n” \u0111\u00f3 ch\u1ec9 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a “gi\u00e1 b\u00e1n”.<\/span><\/p>\n

7. B\u00e1n “ph\u00e1 gi\u00e1”<\/em> l\u00e0 m\u1ed9t b\u01b0\u1edbc \u0111\u01b0\u1eddng c\u00f9ng.<\/strong> Ph\u01b0\u01a1ng c\u00e1ch \u1ea5y kh\u00f4ng ch\u1ec9 l\u00e0m m\u1ea5t th\u00eam ti\u1ec1n m\u00e0 c\u00f2n ph\u00e1 ho\u1ea1i c\u00f4ng cu\u1ed9c l\u00e0m \u0103n. Mu\u1ed1n h\u1ea1 gi\u00e1 b\u00e1n, ch\u1ec9 c\u00f3 c\u00e1ch hay nh\u1ea5t l\u00e0 gi\u1ea3m gi\u00e1 v\u1ed1n<\/em>. Ph\u1ea7n xu\u1ea5t ti\u1ec1n l\u00e3i v\u1eabn ph\u1ea3i gi\u1eef. R\u1ea5t c\u00f3 th\u1ec3 ch\u00fang ta th\u1ea5y ti\u1ec1n l\u00e3i g\u1ed9p nh\u01b0ng kh\u00f4ng c\u00f3 ti\u1ec1n l\u00e3i r\u00f2ng. Hy sinh ti\u1ec1n l\u00e3i r\u00f2ng ch\u1ec9 c\u00f3 l\u00fd do trong tr\u01b0\u1eddng h\u1ee3p s\u1ef1 hy sinh \u1ea5y c\u1ea7n thi\u1ebft \u0111\u1ec3 kh\u1ecfi thua l\u1ed7 to h\u01a1n<\/em>. B\u00e1n ph\u00e1 gi\u00e1 l\u00e0 m\u1ed9t t\u1ec7 n\u1ea1n tr\u00ean th\u01b0\u01a1ng tr\u01b0\u1eddng.<\/span><\/p>\n

\"\"<\/p>\n<\/span>\n

8. D\u00f9 b\u1ea1n b\u00e1n m\u1ed9t m\u00f3n h\u00e0ng hay kinh doanh m\u1ed9t d\u1ecbch v\u1ee5, n\u00ean c\u0103n c\u1ee9 tr\u00ean ph\u1ea9m ch\u1ea5t m\u00f3n h\u00e0ng h\u01a1n l\u00e0 gi\u00e1 b\u00e1n.<\/a><\/span><\/strong> Kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p b\u00e1n h\u00e0ng k\u00e9m ph\u1ea9m ch\u1ea5t, kh\u00f4ng n\u00ean l\u00e0m cho kh\u00e1ch c\u00f3 c\u1ea3m t\u01b0\u1edfng r\u1eb1ng m\u00ecnh b\u00e1n h\u00e0ng xo\u00e0ng x\u0129nh. D\u00f9 b\u1ea1n c\u00f3 b\u00e1n nh\u1eefng m\u00f3n h\u00e0ng r\u1ea5t t\u1ea7m th\u01b0\u1eddng, \u00edt ra nh\u1eefng m\u00f3n h\u00e0ng \u0111\u00f3 c\u0169ng ph\u1ea3i c\u00f3 \u0111\u00f4i ch\u00fat gi\u00e1 tr\u1ecb \u0111\u1ec3 kh\u00e1ch h\u00e0ng nh\u1eadn th\u1ea5y gi\u00e1 b\u00e1n r\u1ea5t v\u1eeba ph\u1ea3i. B\u00e1n h\u00e0ng ch\u1ec9 c\u0103n c\u1ee9 tr\u00ean gi\u00e1 r\u1ebb th\u1ef1c ra kh\u00f4ng ph\u1ea3i l\u00e0 b\u00e1n h\u00e0ng. Ch\u00ednh s\u00e1ch \u1ea5y d\u1ec5 d\u1eabn \u0111\u1ebfn l\u1ed1i b\u00e1n h\u00e0ng t\u1ea1p ho\u00e1<\/em>. Trong khi l\u1eadp gi\u00e1 b\u00e1n h\u00e0ng, ch\u00fang ta ph\u1ea3i t\u00ednh ph\u1ea7n ti\u1ec1n l\u00e3i \u1ea5y b\u1eb1ng c\u00e1ch \u0111\u1ec1 cao nh\u1eefng \u01b0u \u0111i\u1ec3m c\u1ee7a m\u00f3n h\u00e0ng.<\/span><\/p>\n

9. Kh\u00f4ng n\u00ean s\u1ea3n xu\u1ea5t c\u0169ng \u0111\u1eebng kinh doanh nh\u1eefng m\u00f3n h\u00e0ng xo\u00e0ng x\u0129nh.<\/strong> N\u00ean gi\u1eef gi\u00e1 tr\u1ecb con ng\u01b0\u1eddi b\u1ea1n v\u00e0 c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n \u1edf m\u1ee9c tr\u00ean tr\u00ecnh \u0111\u1ed9 “h\u00e0ng t\u1ea1p ho\u00e1”. N\u00f3i v\u1ec1 ph\u1ea9m ch\u1ea5t, m\u1ed9t m\u00f3n h\u00e0ng c\u00f3 th\u1ec3 th\u1eadt t\u1ed1t, t\u1ed1t v\u1eeba ho\u1eb7c x\u1ea5u t\u1ec7. Nhi\u1ec1u h\u00e0ng h\u00f3a c\u00f3 \u0111\u1ee7 ph\u1ea9m ch\u1ea5t \u0111\u1ec3 \u0111\u00e1ng cho ch\u00fang ta ch\u00fa \u00fd. Nh\u01b0ng b\u1ea1n n\u00ean lo\u1ea1i ra t\u1ea5t c\u1ea3 nh\u1eefng m\u00f3n h\u00e0ng x\u1ea5u.<\/span><\/p>\n

C\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ec3 dung n\u1ea1p nh\u1eefng th\u1ee9 c\u00f3 t\u00ednh ch\u1ea5t t\u1ea7m th\u01b0\u1eddng, d\u00f9 ch\u1ec9 l\u00e0 c\u00e1ch tr\u00ecnh b\u00e0y nh\u1eefng gi\u1ea5y t\u1edd \u0111\u1ec3 giao d\u1ecbch nh\u01b0 gi\u1ea5y vi\u1ebft th\u01b0, qu\u1ea3ng c\u00e1o, c\u00e0ng kh\u00f4ng n\u00ean b\u00e1n nh\u1eefng m\u00f3n h\u00e0ng t\u1ea7m th\u01b0\u1eddng. Nh\u1eefng ng\u01b0\u1eddi chuy\u00ean s\u1ed1ng theo th\u00f3i quen b\u00e1n \u0111\u1ed3 xo\u00e0ng x\u0129nh c\u00f3 th\u1ec3 ki\u1ebfm nhi\u1ec1u ti\u1ec1n, nh\u01b0ng ngo\u00e0i ti\u1ec1n ra, th\u00ec h\u1ecd kh\u00f4ng c\u00f3 l\u1ee3i l\u1ed9c g\u00ec kh\u00e1c. N\u1ebfu b\u1ecf l\u00ean c\u00e1n c\u00e2n th\u00ec h\u1ecd thua thi\u1ec7t nhi\u1ec1u h\u01a1n l\u00e3i. H\u1ecd kh\u00f4ng th\u1ec3 n\u1ed5i ti\u1ebfng trong th\u01b0\u01a1ng tr\u01b0\u1eddng v\u00e0 nhi\u1ec1u khi ng\u01b0\u1eddi ta xem h\u1ecd nh\u01b0 nh\u1eefng m\u00f3n h\u00e0ng t\u1ea1p ho\u00e1.<\/span><\/p>\n

\"\"<\/p>\n<\/span>\n

10. B\u1ea1n s\u1ebd nh\u1eadn th\u1ea5y r\u1eb1ng, mu\u1ed1n th\u00e0nh c\u00f4ng tr\u00ean th\u01b0\u01a1ng tr\u01b0\u1eddng, th\u01b0\u1ee3ng s\u00e1ch l\u00e0 c\u0103n c\u1ee9 tr\u00ean ph\u1ea9m ch\u1ea5t c\u1ee7a m\u00f3n h\u00e0ng, kh\u00f4ng ph\u1ea3i tr\u00ean gi\u00e1 b\u00e1n r\u1ebb. Ch\u1ec9 c\u00f3 nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng rong m\u1edbi b\u00e1n nh\u1eefng m\u00f3n h\u00e0ng xo\u00e0ng x\u0129nh n\u00ean h\u1ecd \u0111\u00e3 n\u00e2ng cao gi\u00e1 tr\u1ecb m\u00f3n h\u00e0ng \u0111\u1ebfn m\u1ed9t m\u1ee9c n\u00e0o \u0111\u00f3 h\u01a1n l\u00e0 h\u1ea1 xu\u1ed1ng.<\/strong><\/span><\/p>\n

Ch\u00ednh s\u00e1ch h\u1ea1 gi\u00e1 lu\u00f4n lu\u00f4n d\u1eabn \u0111\u1ebfn th\u1ea3m b\u1ea1i. \u0110\u1ebfn l\u00fac kh\u00e1ch h\u00e0ng s\u1ebd t\u1ecf ra nghi ng\u1edd nh\u1eefng d\u1ecbp may hi\u1ebfm c\u00f3 l\u1ea1i th\u01b0\u1eddng xuy\u00ean \u1ea5y. Kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u h\u1ea1ng, g\u1ea1t b\u1ecf h\u1ea1ng kh\u00e1ch h\u00e0ng gi\u00e0u c\u00f3 l\u00e0 thi\u1ebfu kh\u00f4n ngoan. T\u00ean tu\u1ed5i c\u1ee7a b\u1ea1n ph\u1ea3i \u0111\u1eb7t c\u01a1 s\u1edf tr\u00ean gi\u00e1 tr\u1ecb nh\u1eefng h\u00e0ng b\u1ea1n b\u00e1n.<\/span><\/p>\n

Theo Tri th\u1ee9c Tr\u1ebb<\/em><\/p>\n

C\u00e1c kh\u00f3a h\u1ecdc c\u00f9ng ch\u1ee7 \u0111\u1ec1<\/strong><\/em><\/p>\n

M\u1eddi b\u1ea1n tham kh\u1ea3o:<\/p>\n

50 T\u00c2M L\u00dd KH\u00c1CH H\u00c0NG KHI MUA H\u00c0NG<\/a> <\/strong><\/span>(GV: H\u00e0 Anh Tu\u1ea5n<\/a><\/strong>)
\nN\u1eafm b\u1eaft c\u00e1c di\u1ec5n bi\u1ebfn kh\u00e1c nhau c\u1ee7a kh\u00e1ch h\u00e0ng khi mua h\u00e0ng, t\u00ecm hi\u1ec3u c\u00e1c l\u00fd do mua h\u00e0ng ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u1ee7a h\u1ecd. \u0110\u1ed3ng th\u1eddi \u00e1p d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt “neo gi\u00e1”, “r\u1eafc l\u00f4ng ng\u1ed7ng”- b\u00ed quy\u1ebft gi\u00fap kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng th\u1eadt.<\/span>
\nTUY\u1ec6T \u0110\u1ec8NH D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG<\/a> <\/span><\/strong>(GV: Francis H\u00f9ng<\/a><\/strong>)
\nT\u1ed5ng quan v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng \u0111\u1ec9nh cao trong vi\u1ec7c gi\u1ea3i quy\u1ebft ph\u00e0n n\u00e0n ho\u1eb7c k\u1ef9 n\u0103ng l\u00e0m v\u01b0\u1ee3t s\u1ef1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u00f3 bi\u1ebft c\u00e1ch c\u00e2n b\u0103ng cu\u1ed9c s\u1ed1ng v\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi l\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span>
\nK\u1ef8 N\u0102NG PH\u00c1T TRI\u1ec2N NGH\u1ec0 NGHI\u1ec6P<\/a><\/strong>\u00a0<\/span>(GV: TJ Walker<\/a><\/strong>)
\nGi\u00fap c\u00e1c h\u1ecdc vi\u00ean l\u00e0 c\u1ea5p qu\u1ea3n l\u00fd, nh\u00e2n vi\u00ean hi\u1ec3u r\u1eb1ng k\u1ef9 n\u0103ng v\u1ec1 chuy\u00ean m\u00f4n, h\u1ecd c\u1ea7n c\u00e1c y\u1ebfu t\u00f3 \u0111\u1ec3 t\u1ed3n t\u1ea1i v\u00e0 th\u0103ng ti\u1ebfn ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1ch qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3, ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng c\u00f4ng ngh\u1ec7 trong c\u00f4ng vi\u1ec7c v\u00e0 ph\u00e1t tri\u1ec3n ph\u1ea9m ch\u1ea5t l\u00e3nh \u0111\u1ea1o.<\/p>\n","protected":false},"excerpt":{"rendered":"

Richard Branson t\u1eebng n\u00f3i b\u1ea5t c\u1ee9 doanh nh\u00e2n th\u00e0nh \u0111\u1ea1t \u0111\u1ec1u tr\u1ea3i qua nh\u1eefng th\u1ea5t b\u1ea1i v\u00e0 kinh nghi\u1ec7m, n\u1ebfu h\u1ecd n\u00f3i kh\u00f4ng c\u00f3 t\u1ee9c l\u00e0 h\u1ecd \u0111ang n\u00f3i d\u1ed1i.…<\/p>\n","protected":false},"author":1,"featured_media":1944,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[27],"tags":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/bizuni.vn\/kien-thuc-quan-tri\/wp-content\/uploads\/2019\/02\/image_2019_02_15T10_21_15_725Z.png?fit=850%2C425&ssl=1","_links":{"self":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts\/2683"}],"collection":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/comments?post=2683"}],"version-history":[{"count":0,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts\/2683\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/media\/1944"}],"wp:attachment":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/media?parent=2683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/categories?post=2683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/tags?post=2683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}