{"id":2824,"date":"2019-08-29T17:05:59","date_gmt":"2019-08-29T10:05:59","guid":{"rendered":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/?p=2824"},"modified":"2022-10-15T22:47:56","modified_gmt":"2022-10-15T15:47:56","slug":"bi-mat-dan-sales-can-biet-80-quyet-dinh-cuoi-cung-cua-mot-thuong-vu-se-duoc-dua-ra-sau-5-lan-no-luc-tiep-xuc-khach-hang","status":"publish","type":"post","link":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/bi-mat-dan-sales-can-biet-80-quyet-dinh-cuoi-cung-cua-mot-thuong-vu-se-duoc-dua-ra-sau-5-lan-no-luc-tiep-xuc-khach-hang\/","title":{"rendered":"B\u00ed m\u1eadt d\u00e2n sales c\u1ea7n bi\u1ebft: 80% quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng c\u1ee7a m\u1ed9t th\u01b0\u01a1ng v\u1ee5 s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a ra sau 5 l\u1ea7n n\u1ed7 l\u1ef1c ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

Trong n\u1ec1n kinh t\u1ebf hi\u1ec7n nay, kh\u00f4ng ph\u1ea3i ai c\u0169ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh ng\u01b0\u1eddi b\u00e1n h\u00e0ng gi\u1ecfi. Ch\u00ednh v\u00ec v\u1eady, nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng xu\u1ea5t s\u1eafc lu\u00f4n \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n, \u0111\u01b0\u1ee3c tr\u1ea3 l\u01b0\u01a1ng cao nh\u1ea5t, h\u01b0\u1edfng ph\u00fac l\u1ee3i nhi\u1ec1u nh\u1ea5t v\u00e0 \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o nh\u1ea5t so v\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi ngh\u1ec1 nghi\u1ec7p.<\/strong><\/p>\n<\/span>\n

N\u1ec1n kinh t\u1ebf c\u1ee7a m\u1ed9t qu\u1ed1c gia, khu v\u1ef1c ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng. N\u1ebfu vi\u1ec7c b\u00e1n h\u00e0ng thu\u1eadn bu\u1ed3m xu\u00f4i gi\u00f3, lu\u00f4n tr\u00ean \u0111\u00e0 ph\u00e1t tri\u1ec3n th\u00ec n\u1ec1n kinh t\u1ebf s\u1ebd tr\u1edf n\u00ean v\u1eefng m\u1ea1nh v\u00e0 ph\u1ed3n vinh. Ng\u01b0\u1ee3c l\u1ea1i, khi vi\u1ec7c b\u00e1n h\u00e0ng tr\u00ec tr\u1ec7, t\u1ee5t d\u1ed1c th\u00ec n\u1ec1n kinh t\u1ebf s\u1ebd ph\u1ea3i g\u00e1nh ch\u1ecbu nhi\u1ec1u thi\u1ec7t h\u1ea1i, \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c \u0111\u1ebfn c\u01a1 h\u1ed9i v\u00e0 vi\u1ec5n c\u1ea3nh t\u01b0\u01a1ng lai.<\/p>\n<\/span>\n

Th\u1eadt v\u1eady, ch\u00ednh ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng \u0111\u00e3 kh\u1edfi ph\u00e1t to\u00e0n b\u1ed9 quy tr\u00ecnh s\u1ea3n xu\u1ea5t c\u1ee7a c\u00e1c doanh nghi\u1ec7p v\u00e0 nh\u00e0 m\u00e1y, t\u1ea1o c\u00f4ng vi\u1ec7c v\u00e0 tr\u1ea3 l\u01b0\u01a1ng b\u1ed5ng \u0111\u1ec3 \u1ed5n \u0111\u1ecbnh cu\u1ed9c s\u1ed1ng cho m\u1ecdi ng\u01b0\u1eddi, \u0111\u00f3ng thu\u1ebf cho nh\u00e0 n\u01b0\u1edbc \u0111\u1ed3ng th\u1eddi quy\u1ebft \u0111\u1ecbnh ph\u1ea7n l\u1edbn \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee7a x\u00e3 h\u1ed9i.<\/p>\n<\/span>\n

\"\"<\/p>\n<\/span>\n

H\u1ec7 qu\u1ea3 th\u1ee9 nh\u1ea5t: Kh\u00e1ch h\u00e0ng ch\u1ec9 mua s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 t\u1eeb nh\u1eefng ng\u01b0\u1eddi bi\u1ebft c\u00e1ch b\u00e1n ch\u00fang.<\/strong><\/p>\n

Trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh v\u00e0 \u0111a d\u1ea1ng, y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh s\u1ef1 t\u1ed3n t\u1ea1i v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o kh\u00f4ng ph\u1ea3i l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 t\u1ed1t m\u00e0 l\u00e0 kh\u1ea3 n\u0103ng b\u00e1n h\u00e0ng \u2013 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p>\n<\/span>\n

H\u1ec7 qu\u1ea3 th\u1ee9 hai: Kh\u00e1ch h\u00e0ng c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c thuy\u1ebft ph\u1ee5c \u0111\u1ec3 mua s\u1ea3n ph\u1ea9m.<\/strong><\/p>\n

B\u1ea5t c\u1ee9 kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng c\u00f3 s\u1ef1 l\u01b0\u1ee1ng l\u1ef1, c\u00e2n nh\u1eafc tr\u01b0\u1edbc khi mua h\u00e0ng. Ch\u00ednh v\u00ec v\u1eady, cho d\u00f9 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n t\u1ed1t \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 n\u00e0o hay b\u1ea5t k\u1ec3 kh\u00e1ch h\u00e0ng y\u00eau qu\u00fd b\u1ea1n ra sao, b\u1ea1n v\u1eabn kh\u00f4ng n\u00ean ch\u1ee7 quan m\u00e0 h\u00e3y t\u00ecm c\u00e1ch x\u1eed l\u00fd hi\u1ec7u qu\u1ea3 s\u1ef1 l\u01b0\u1ee1ng l\u1ef1 n\u00e0y. Nhi\u1ec7m v\u1ee5 c\u1ee7a m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p l\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t qua kho\u1ea3nh kh\u1eafc kh\u00f3 kh\u0103n \u0111\u00f3 \u0111\u1ec3 \u0111i \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng cu\u1ed1i c\u00f9ng. \u0110\u00e2y ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi to\u00e0n b\u1ed9 quy tr\u00ecnh b\u00e1n h\u00e0ng.<\/p>\n<\/span>\n

\"\"<\/p>\n<\/span>\n

H\u1ec7 qu\u1ea3 th\u1ee9 ba: 80% quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng c\u1ee7a m\u1ed9t th\u01b0\u01a1ng v\u1ee5 b\u00e1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a ra sau n\u0103m l\u1ea7n n\u1ed7 l\u1ef1c g\u1eb7p m\u1eb7t hay ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng.<\/strong><\/p>\n

\u0110\u1ed1i v\u1edbi nh\u1eefng th\u01b0\u01a1ng v\u1ee5 b\u00e1n h\u00e0ng ph\u1ee9c t\u1ea1p, li\u00ean quan \u0111\u1ebfn nhi\u1ec1u ng\u01b0\u1eddi ra quy\u1ebft \u0111\u1ecbnh v\u00e0 c\u1ea7n nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 th\u1ea3o lu\u1eadn, kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng cu\u1ed1i c\u00f9ng sau n\u0103m l\u1ea7n ti\u1ebfp x\u00fac. C\u00f2n nh\u1eefng th\u01b0\u01a1ng v\u1ee5 b\u00e1n h\u00e0ng \u0111\u01a1n gi\u1ea3n s\u1ebd k\u1ebft th\u00fac sau l\u1ea7n th\u1ee9 n\u0103m ng\u01b0\u1eddi b\u00e1n h\u00e0ng m\u1eddi ch\u00e0o kh\u00e1ch h\u00e0ng. V\u00ec th\u1ebf, ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u1ea7n l\u1eadp k\u1ebf ho\u1ea1ch tr\u01b0\u1edbc cho ph\u1ea7n k\u1ebft th\u00fac trong cu\u1ed9c \u0111\u00e0m tho\u1ea1i b\u00e1n h\u00e0ng v\u00e0 chu\u1ea9n b\u1ecb s\u1eb5n s\u00e0ng \u0111\u1ec3 m\u1eddi kh\u00e1ch mua h\u00e0ng theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau, t\u00f9y theo t\u00ednh ch\u1ea5t c\u1ee7a giao d\u1ecbch.<\/p>\n<\/span>\n

\"\"<\/p>\n<\/span>\n

H\u1ec7 qu\u1ea3 th\u1ee9 t\u01b0 : V\u1edbi nh\u1eefng th\u01b0\u01a1ng v\u1ee5 b\u00e1n h\u00e0ng ph\u1ee9c t\u1ea1p, 50% ng\u01b0\u1eddi b\u00e1n h\u00e0ng b\u1ecf cu\u1ed9c sau l\u1ea7n th\u1ea3o lu\u1eadn \u0111\u1ea7u ti\u00ean. C\u00f2n v\u1edbi nh\u1eefng th\u01b0\u01a1ng v\u1ee5 b\u00e1n h\u00e0ng \u0111\u01a1n gi\u1ea3n, 50% ng\u01b0\u1eddi b\u00e1n h\u00e0ng th\u1ea5t b\u1ea1i trong l\u1ea7n \u0111\u1ea7u m\u1eddi ch\u00e0o kh\u00e1ch h\u00e0ng.<\/strong><\/p>\n

C\u00e1c chuy\u00ean gia nh\u1eadn th\u1ea5y r\u1eb1ng m\u1ed7i l\u1ea7n ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng, ph\u1ea7n l\u1edbn nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u2013 v\u1ed1n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o chuy\u00ean nghi\u1ec7p \u2013 \u0111\u1ec1u ch\u00e0o m\u1eddi kh\u00e1ch h\u00e0ng mua h\u00e0ng trung b\u00ecnh b\u1ed1n l\u1ea7n.<\/p>\n<\/span>\n

Doanh s\u1ed1 hi\u1ec7n t\u1ea1i c\u1ee7a nh\u00f3m nh\u00e2n vi\u00ean n\u00e0y kh\u00f4ng cao. C\u00e1c chuy\u00ean gia \u0111\u00e3 h\u01b0\u1edbng d\u1eabn cho nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ed1 g\u1eafng m\u1eddi ch\u00e0o kh\u00e1ch h\u00e0ng th\u00eam m\u1ed9t l\u1ea7n n\u1eefa \u0111\u1ec3 \u0111\u1ea1t m\u1ee9c t\u1ed1i thi\u1ec3u n\u0103m l\u1ea7n trong m\u1ed7i cu\u1ed9c \u0111\u00e0m tho\u1ea1i b\u00e1n h\u00e0ng. K\u1ebft qu\u1ea3 th\u1eadt ng\u1ea1c nhi\u00ean. T\u1ed5ng doanh s\u1ed1 c\u1ee7a c\u1ea3 nh\u00f3m t\u0103ng g\u1ea5p \u0111\u00f4i trong v\u00f2ng ba m\u01b0\u01a1i ng\u00e0y ti\u1ebfp theo.<\/p>\n<\/span>\n

\u0110\u00f4i khi ch\u1ec9 c\u1ea7n b\u1ea1n \u0111\u1eb7t th\u00eam m\u1ed9t c\u00e2u h\u1ecfi hay g\u1ee3i m\u1edf m\u1ed9t v\u1ea5n \u0111\u1ec1 l\u00e0 cu\u1ed9c b\u00e1n h\u00e0ng s\u1ebd \u0111i \u0111\u1ebfn th\u00e0nh c\u00f4ng. Ch\u1ec9 c\u1ea7n th\u00eam m\u1ed9t l\u1ea7n b\u1ea1n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u01b0a ra \u00fd ki\u1ebfn ho\u1eb7c l\u1eddi h\u1ee9a h\u1eb9n n\u00e0o \u0111\u00f3, kh\u00e1ch h\u00e0ng s\u1ebd ti\u1ebfn th\u00eam m\u1ed9t b\u01b0\u1edbc \u0111\u1ebfn g\u1ea7n h\u01a1n v\u1edbi quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i ng\u01b0\u1eddi b\u00e1n h\u00e0ng n\u00e0o c\u0169ng \u0111\u1ee7 ki\u00ean nh\u1eabn. R\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi \u0111\u00e3 b\u1ecf cu\u1ed9c khi s\u1eafp \u0111\u1ebfn \u0111\u00edch ch\u1ec9 v\u00ec h\u1ecd cho r\u1eb1ng \u0111\u00f3 l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 ti\u1ec1m n\u0103ng.<\/p>\n<\/span>\n

H\u1ec7 qu\u1ea3 th\u1ee9 n\u0103m: Khi bi\u1ebft \u0111\u01b0a ra y\u00eau c\u1ea7u, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec m\u00ecnh mong mu\u1ed1n.<\/span><\/strong><\/p>\n

\"\"<\/p>\n<\/span>\n

Kh\u00f4ng c\u00f3 ph\u00e9p m\u00e0u n\u00e0o c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ngay l\u1eadp t\u1ee9c tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng th\u00e0nh c\u00f4ng. B\u00ed quy\u1ebft c\u1ee7a nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng gi\u1ecfi l\u00e0 th\u01b0\u1eddng xuy\u00ean g\u1eb7p g\u1ee1 kh\u00e1ch h\u00e0ng v\u00e0 trao \u0111\u1ed5i v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p. N\u1ebfu mu\u1ed1n gia nh\u1eadp \u0111\u1ed9i ng\u0169 nh\u1eefng chuy\u00ean gia b\u00e1n h\u00e0ng gi\u1ecfi, b\u1ea1n ph\u1ea3i t\u0103ng t\u1ea7n s\u1ed1 li\u00ean h\u1ec7 c\u0169ng nh\u01b0 t\u0103ng c\u01b0\u1eddng \u0111\u1ed9 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng.<\/p>\n<\/span>\n

M\u1ed9t c\u00f4ng ty l\u1edbn \u1edf California \u0111\u00e3 s\u1eb5n s\u00e0ng tr\u1ea3 h\u00e0ng ng\u00e0n \u0111\u00f4 la \u0111\u1ec3 m\u1eddi m\u1ed9t h\u00e3ng t\u01b0 v\u1ea5n t\u00ecm hi\u1ec3u xem t\u1ea1i sao c\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng c\u1ee7a h\u1ecd l\u1ea1i suy gi\u1ea3m. Khi ph\u00e2n t\u00edch c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean, c\u00e1c nh\u00e0 t\u01b0 v\u1ea5n nh\u1eadn th\u1ea5y m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng trung b\u00ecnh m\u1ed7i tu\u1ea7n ch\u1ec9 th\u1ef1c hi\u1ec7n b\u1ed1n cu\u1ed9c ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng.<\/p>\n<\/span>\n

Sau m\u1ed9t th\u1eddi gian, t\u00ecnh h\u00ecnh v\u1eabn ch\u01b0a c\u00f3 g\u00ec bi\u1ebfn chuy\u1ec3n n\u00ean c\u00e1c chuy\u00ean gia t\u01b0 v\u1ea5n \u0111\u1ec1 ngh\u1ecb c\u00f4ng ty thi\u1ebft l\u1eadp ngay m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd li\u00ean l\u1ea1c v\u00e0 y\u00eau c\u1ea7u m\u1ed7i nh\u00e2n vi\u00ean kinh doanh ph\u1ea3i tr\u1ef1c ti\u1ebfp g\u1eb7p \u00edt nh\u1ea5t hai kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1ed7i ng\u00e0y, m\u01b0\u1eddi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1ed7i tu\u1ea7n. Sau m\u1ed9t th\u00e1ng \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng m\u1edbi, doanh s\u1ed1 b\u00e1n h\u00e0ng c\u1ee7a to\u00e0n c\u00f4ng ty t\u0103ng v\u1ecdt l\u00ean 50% v\u00e0 ti\u1ebfp t\u1ee5c t\u0103ng l\u00ean sau \u0111\u00f3. V\u00ed d\u1ee5 n\u00e0y m\u1ed9t l\u1ea7n n\u1eefa ch\u1ee9ng minh r\u1eb1ng kh\u00f4ng c\u00f3 m\u1ee9c \u0111\u00e0o t\u1ea1o hay k\u1ef9 n\u0103ng n\u00e0o c\u00f3 th\u1ec3 thay th\u1ebf \u0111\u01b0\u1ee3c s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a vi\u1ec7c ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng tr\u1ef1c ti\u1ebfp.<\/p>\n

Theo Tri Th\u1ee9c Tr\u1ebb<\/strong><\/p>\n<\/span>\n

C\u00e1c kh\u00f3a h\u1ecdc c\u00f9ng ch\u1ee7 \u0111\u1ec1<\/strong><\/em><\/p>\n

M\u1eddi b\u1ea1n tham kh\u1ea3o:<\/p>\n

K\u1ef8 N\u0102NG B\u00c1N H\u00c0NG B2B<\/a><\/strong><\/span> (GV: L\u00ea Duy Quang<\/a><\/strong>)
\nH\u01b0\u1edbng d\u1eabn k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi trong b\u00e1n h\u00e0ng \u0111\u1ec3 hi\u1ec3u v\u00e0 n\u1eafm b\u1eaft nhu c\u1ea7u kh\u00e1ch h\u00e0ng, cung c\u1ea5p c\u00e1c k\u1ef9 thu\u1eadt tr\u00ecnh b\u00e0y, x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i khi b\u00e1n, \u00e1p d\u1ee5ng v\u00e0 th\u1ef1c thi k\u1ef9 thu\u1eadt ART v\u00e0 ACC trong b\u00e1n h\u00e0ng B2B \u0111\u1ed3ng th\u1eddi ti\u1ebfp c\u1eadn quy tr\u00ecnh b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p.<\/span>
\nTUY\u1ec6T \u0110\u1ec8NH \u0110\u00c0M PH\u00c1N<\/a> <\/strong><\/span>(GV: Francis H\u00f9ng<\/a><\/strong>)
\nGi\u00fap h\u1ecdc vi\u00ean n\u1eafm v\u1eefng c\u00e1c k\u1ef9 thu\u1eadt trong \u0111\u00e0m ph\u00e1n v\u00e0 th\u01b0\u01a1ng l\u01b0\u1ee3ng, bi\u1ebft \u0111\u01b0\u1ee3c c\u00e1c y\u1ebfu t\u1ed1 g\u00e2y \u00e1p l\u1ef1c trong \u0111\u00e0m ph\u00e1n, h\u1ecdc c\u00e1ch \u0111\u1ecdc suy ngh\u0129 c\u1ee7a ng\u01b0\u1eddi \u0111\u1ed1i \u0111i\u1ec7n \u0111\u1ec3 tinh t\u1ebf k\u1ef9 n\u0103ng \u0111\u1ecdc \u0111\u01b0\u1ee3c t\u00ecnh hu\u1ed1ng, nh\u1eadn bi\u1ebft chi\u00eau tr\u00f2 c\u1ee7a ph\u00eda b\u00ean kia v\u00e0 \u0111\u01b0a ph\u01b0\u01a1ng \u00e1n h\u00f2a gi\u1ea3i.<\/span>
\nK\u1ef8 N\u0102NG GIAO TI\u1ebeP<\/a><\/strong><\/span> (GV: Dr. John Ullmen<\/a><\/strong>)
\nGi\u00fap h\u1ecdc vi\u00ean n\u1eafm v\u1eefng c\u00e1c k\u1ef9 n\u0103ng v\u00e0 tr\u1edf th\u00e0nh ng\u01b0\u1eddi giao ti\u1ebfp, truy\u1ec1n th\u00f4ng gi\u1ecfi, ng\u01b0\u1eddi ph\u00e1 v\u1ee1 m\u1ecdi th\u00e1ch th\u1ee9c trong giao ti\u1ebfp.<\/p>\n","protected":false},"excerpt":{"rendered":"

Trong n\u1ec1n kinh t\u1ebf hi\u1ec7n nay, kh\u00f4ng ph\u1ea3i ai c\u0169ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh ng\u01b0\u1eddi b\u00e1n h\u00e0ng gi\u1ecfi. Ch\u00ednh v\u00ec v\u1eady, nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng xu\u1ea5t s\u1eafc lu\u00f4n \u0111\u01b0\u1ee3c ch\u00e0o…<\/p>\n","protected":false},"author":1,"featured_media":2833,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[22],"tags":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/bizuni.vn\/kien-thuc-quan-tri\/wp-content\/uploads\/2019\/08\/skills1.jpg?fit=1000%2C667&ssl=1","_links":{"self":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts\/2824"}],"collection":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/comments?post=2824"}],"version-history":[{"count":0,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts\/2824\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/media\/2833"}],"wp:attachment":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/media?parent=2824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/categories?post=2824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/tags?post=2824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}