{"id":4723,"date":"2020-12-22T16:35:05","date_gmt":"2020-12-22T09:35:05","guid":{"rendered":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/?p=4723"},"modified":"2022-10-15T22:47:38","modified_gmt":"2022-10-15T15:47:38","slug":"cach-de-tro-thanh-mot-doanh-nghiep-co-trong-tam-la-khach-hang","status":"publish","type":"post","link":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/cach-de-tro-thanh-mot-doanh-nghiep-co-trong-tam-la-khach-hang\/","title":{"rendered":"C\u00e1ch \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t doanh nghi\u1ec7p c\u00f3 tr\u1ecdng t\u00e2m l\u00e0 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><span style=\"font-size: 12pt;\">M\u1ed9t doanh nghi\u1ec7p t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Nh\u01b0 v\u1eady doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n danh ti\u1ebfng c\u1ee7a m\u00ecnh, gia t\u0103ng s\u1ef1 trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u v\u00e0 s\u1ebd b\u00e1n \u0111\u01b0\u1ee3c nhi\u1ec1u s\u1ea3n ph\u1ea9m h\u01a1n. N\u1ebfu b\u1ea1n t\u1eadp trung ph\u00e1t tri\u1ec3n s\u1ef1\u00a0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, h\u1ecd c\u00f3 th\u1ec3 s\u1ebd bi\u1ebfn th\u00e0nh nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u00e0 mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n li\u00ean t\u1ee5c. Ng\u01b0\u1ee3c l\u1ea1i n\u1ebfu b\u1ea1n kh\u00f4ng coi tr\u1ecdng s\u1ef1 t\u01b0\u01a1ng t\u00e1c n\u00e0y, c\u01a1 h\u1ed9i \u0111\u00f3 s\u1ebd m\u1ea5t \u0111i.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng c\u00f3 ngh\u0129a l\u00e0 g\u00ec<\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">\u0110i\u1ec1u n\u00e0y h\u00e0m \u00fd ch\u00fa tr\u1ecdng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a doanh nghi\u1ec7p v\u1edbi ng\u01b0\u1eddi d\u00f9ng. K\u1ec3 t\u1eeb l\u00fac kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n cho \u0111\u1ebfn l\u00fac h\u1ecd mua s\u1ea3n ph\u1ea9m, b\u1ea1n mu\u1ed1n x\u00e2y d\u1ef1ng m\u1ed9t\u00a0 h\u1ec7 th\u1ed1ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng lu\u00f4n h\u00e0i l\u00f2ng.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">\u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n ph\u1ea3i l\u1ecbch s\u1ef1 v\u00e0 gi\u1eef l\u1eddi h\u1ee9a c\u1ee7a m\u00ecnh v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n ph\u1ea3i t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a doanh nghi\u1ec7p t\u1eadp trung v\u00e0o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng. Nh\u01b0 v\u1eady m\u1ecdi quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc \u0111\u1ec1u c\u00f3 kh\u00e1ch h\u00e0ng l\u00e0 t\u1eadp trung.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><strong><em>Nh\u01b0 v\u1eady nh\u1eefng doanh nghi\u1ec7p t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0m \u0111i\u1ec1u n\u00e0y v\u1edbi m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd.<\/em><\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>L\u00fd do \u0111i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng<\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">M\u1eb7c d\u00f9 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a b\u1ea5t k\u00ec chi\u1ebfn l\u01b0\u1ee3c marketing n\u00e0o, s\u1ef1 t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng c\u00f2n \u0111ang tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n n\u1eefa trong khung c\u1ea3nh th\u1ecb tr\u01b0\u1eddng hi\u1ec7n t\u1ea1i. C\u00f4ng ngh\u1ec7 cho ph\u00e9p \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh cho s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n tr\u1edf n\u00ean n\u1ed5i b\u1eadt h\u01a1n.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Gi\u00fap kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean trung th\u00e0nh h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">N\u1ebfu b\u1ea1n ch\u01b0a \u0111\u1eb7t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0m m\u1ee5c ti\u00eau h\u00e0ng \u0111\u1ea7u, h\u1ecd s\u1ebd nhanh ch\u00f3ng m\u1ea5t h\u1ee9ng th\u00fa v\u00e0 quay sang \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n. Ng\u01b0\u1ee3c l\u1ea1i, v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 ch\u00fa tr\u1ecdng, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng s\u1ef1 trung th\u00e0nh th\u01b0\u01a1ng hi\u1ec7u.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Gi\u00fap chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o c\u1ee7a b\u1ea1n hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">C\u00e1ch ti\u1ebfp c\u1eadn t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng s\u1ebd khi\u1ebfn h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p nhi\u1ec1u h\u01a1n, t\u1eeb \u0111\u00f3 b\u1ea1n c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c \u0111i\u1ec1u h\u1ecd quan t\u00e2m v\u00e0 nhu c\u00e2u c\u1ee7a h\u1ecd, gi\u00fap cho b\u1ea1n t\u1ea1o ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c marketing t\u1ed1t h\u01a1n.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Khi b\u1ea1n k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec3u nhu c\u1ea7u c\u1ee7a h\u1ecd, nh\u1eefng n\u1ed7 l\u1ef1c marketing cu\u1ea9 b\u1ea1n s\u1ebd c\u00f3 hi\u1ec7u qu\u1ea3 h\u01a1n, cho ph\u00e9p b\u1ea1n s\u1eed d\u1ee5ng ng\u00e2n s\u00e1ch cao h\u01a1n, th\u1ef1c hi\u1ec7n nh\u1eefng nghi\u00ean c\u1ee9u v\u1ec1 c\u00e1c \u0111\u1ec1 t\u00e0i m\u00e0 ng\u01b0\u1eddi d\u00f9ng quan t\u00e2m, c\u0169ng nh\u01b0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi d\u00f9ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng s\u1ebd b\u1ea3o v\u1ec7 danh ti\u1ebfng c\u1ee7a b\u1ea1n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">Nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng lu\u00f4n lu\u00f4n t\u00ecm c\u00e1c \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00e1c. Nh\u1eefng trang web nh\u01b0 Yelp, Google Business, Etsy v\u00e0 Amazon lu\u00f4n c\u1ed1 g\u1eafng l\u1ea5y ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ed9 uy t\u00edn c\u1ee7a ng\u01b0\u1eddi b\u00e1n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m. Tr\u00ean Youtube v\u00e0 Instagram c\u0169ng c\u00f3 r\u1ea5t nhi\u1ec1u nh\u1eefng k\u00eanh ho\u00e0n to\u00e0n t\u1eadp trung v\u00e0o vi\u1ec7c nh\u1eadn x\u00e9t c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">C\u00e1ch ti\u1ebfp c\u1eadn t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u \u0111i\u1ec1u h\u1ecd mu\u1ed1n v\u00e0 ph\u1ea3n h\u1ed3i cho nhu c\u1ea7u \u0111\u00f3. N\u1ebfu ph\u1ea3n h\u1ed3i b\u1ea1n \u0111\u01b0a ra kh\u00f4ng ch\u00ednh x\u00e1c, b\u1ea1n c\u00f3 th\u1ec3 li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u00f3. M\u1eb7t kh\u00e1c, n\u1ebfu b\u1ea1n l\u00e0m kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng, c\u00f3 th\u1ec3 h\u1ecd s\u1ebd tr\u1edf th\u00e0nh n\u1ed7i \u00e1c m\u1ed9ng kinh ho\u00e0ng nh\u1ea5t c\u1ee7a b\u1ea1n v\u00e0 lan truy\u1ec1n tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7 c\u1ee7a h\u1ecd cho nh\u1eefng ng\u01b0\u1eddi kh\u00e1c, g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><strong><em>Chi\u1ebfn l\u01b0\u1ee3c t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng cho ph\u00e9p b\u1ea1n hi\u1ec3u \u0111i\u1ec1u kh\u00e1ch h\u00e0ng mu\u1ed1n, t\u1eadp trung v\u00e0o nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c marketing hi\u1ec7u qu\u1ea3 nh\u1ea5t, v\u00e0 c\u1ea3i thi\u1ec7n h\u00ecnh \u1ea3nh c\u1ee7a b\u1ea1n b\u1eb1ng nh\u1eefng b\u00e0i \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c t\u1eeb ng\u01b0\u1eddi d\u00f9ng.<\/em><\/strong><\/span><\/p>\n<p><strong><span style=\"font-size: 14pt;\">C\u00e1ch t\u1ea1o ra v\u0103n h\u00f3a \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt;\">B\u1ea1n s\u1ebd ph\u1ea3i b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u1ec9nh c\u1ee7a kim t\u1ef1 th\u00e1p. Nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n ph\u1ea3i h\u01b0\u1edbng d\u1eabn v\u00e0\u00a0 ch\u1ec9 d\u1ea1y cho nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00e1ch li\u00ean l\u1ea1c v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m theo:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">D\u00f9ng th\u1eed s\u1ea3n ph\u1ea9m<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Ho\u00e0n l\u1ea1i m\u1ed9t ph\u1ea7n ti\u1ec1n n\u1ebfu kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">T\u1ea1o ra nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">L\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ph\u1ea3i t\u1ea1o ra nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y \u0111\u1ec3 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nhanh ch\u00f3ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i, qua \u0111\u00f3 th\u1ec3 hi\u1ec7n t\u1ea7m quan tr\u1ecdng m\u00e0 c\u00f4ng ty b\u1ea1n \u0111\u1eb7t v\u00e0o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><strong><em>V\u0103n h\u00f3a \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m ph\u1ea3i b\u1eaft \u0111\u1ea7u v\u1edbi nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o.<\/em><\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>C\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng doanh nghi\u1ec7p \u0111\u1eb7t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m<\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Gi\u1edd b\u1ea1n \u0111\u00e3 hi\u1ec3u t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, \u0111\u00e3 \u0111\u1ebfn l\u00fac ch\u00fang ta x\u00e2y d\u1ef1ng \u0111i\u1ec1u \u0111\u00f3. H\u00e3y ch\u00fa tr\u1ecdng v\u00e0o nh\u1eefng \u0111i\u1ec1u n\u00e0y v\u00e0 b\u1ea1n s\u1ebd ti\u1ebfn r\u1ea5t xa:<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><strong>Thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, d\u1ef1a v\u00e0o \u0111\u00f3 \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">C\u00f3 nhi\u1ec1u c\u00e1ch \u0111\u1ec3 bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang ngh\u0129 g\u00ec, h\u1ecd mu\u1ed1n g\u00ec v\u00e0 \u01b0\u1edbc s\u1ea3n ph\u1ea9m c\u00f3 th\u00eam t\u00ednh n\u0103ng g\u00ec. V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi email h\u1ecfi \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c\u00a0 h\u1ecfi h\u1ecd vi\u1ebft \u0111\u00e1nh gi\u00e1. \u0110\u1ec3 l\u00f4i k\u00e9o kh\u00e1ch h\u00e0ng l\u00e0m \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra gi\u1ea3m gi\u00e1 cho l\u1ea7n mua h\u00e0ng ti\u1ebfp theo.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">N\u1ebfu b\u1ea1n c\u00f3 m\u1ed9t c\u00f4ng ty nh\u1ecf h\u01a1n, c\u00f3 th\u1ec3 b\u1ea1n mu\u1ed1n n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i, ho\u1eb7c s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i v\u00e0 tin nh\u1eafn. Nh\u1eefng ph\u1ea3n h\u1ed3i chi ti\u1ebft n\u00e0y s\u1ebd gi\u00fap b\u1ea1n c\u1ea3i thi\u1ec7n marketing, ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">L\u1eafng nghe v\u00e0 s\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 cho ph\u00e9p b\u1ea1n d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a h\u1ecd n\u1eefa. Khi b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c l\u1eafng nghe, t\u00f4n tr\u1ecdng, v\u00e0 g\u1eafn b\u00f3 v\u1edbi th\u01b0\u01a1ng\u00a0 hi\u1ec7u c\u1ee7a b\u1ea1n h\u01a1n.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Cung c\u1ea5p tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Kh\u00f4ng ch\u1ec9 l\u1eafng nghe v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n ph\u1ea3i l\u00e0m cho h\u00e0nh tr\u00ecnh \u0111\u00f3 tr\u1edf n\u00ean d\u1ec5 ti\u1ebfp c\u1eadn nh\u1ea5t c\u00f3 th\u1ec3. N\u1ebfu b\u1ea1n \u0111ang s\u1eed d\u1ee5ng m\u00f4 h\u00ecnh tr\u1ee3 gi\u00fap kh\u00e1ch h\u00e0ng trong gi\u1edd h\u00e0nh ch\u00ednh, b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111i\u1ec1u n\u00e0y.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">V\u00ed d\u1ee5, h\u01a1n 4 t\u1ec9 ng\u01b0\u1eddi tr\u00ean th\u1ebf gi\u1edbi s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i, v\u00ec v\u1eady h\u00e3y l\u00e0m cho kh\u00e1ch h\u00e0ng d\u1ec5 t\u01b0\u01a1ng\u00a0 t\u00e1c v\u1edbi trang m\u1ea1ng x\u00e3 h\u1ed9i c\u1ee7a b\u1ea1n nh\u1ea5t c\u00f3 th\u1ec3. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng chatbot tr\u00ean Facebook ho\u1eb7c tr\u00ean trang web \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c, \u0111\u1ec3 h\u1ecd kh\u00f4ng ph\u1ea3i ch\u1edd.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">M\u1ed9t chi\u1ebfn l\u01b0\u1ee3c n\u1eefa b\u1ea1n c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc l\u00e0 tr\u1edf n\u00ean ch\u1ee7 \u0111\u1ed9ng. Nh\u1eefng th\u00f4ng tin n\u00e0o m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng bi\u1ebft tr\u01b0\u1edbc khi h\u1ecd c\u1ea7n h\u1ecfi? V\u00ed d\u1ee5, th\u00f4ng tin v\u1ec1 gi\u00e1 s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1eb7t tr\u00ean trang web c\u1ee7a b\u1ea1n \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111\u1eb7t nh\u1eefng video tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p l\u00ean tr\u00ean trang web. B\u1eb1ng c\u00e1ch h\u1ecfi nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1ec1 nh\u1eefng c\u00e2u h\u1ecfi m\u00e0 h\u1ecd th\u01b0\u1eddng g\u1eb7p, b\u1ea1n s\u1ebd bi\u1ebft ph\u1ea3i b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u00e2u.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean m\u1ecdi b\u01b0\u1edbc<\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Khi ai \u0111\u00f3 gia nh\u1eadp danh s\u00e1ch email c\u1ee7a b\u1ea1n, \u0111\u00e2y l\u00e0 c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 d\u1eabn \u0111\u1ebfn sale. H\u00e3y th\u01b0 l\u00e0m nh\u1eefng \u0111i\u1ec1u sau \u0111\u00e2y:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">D\u1ea1y cho h\u1ecd \u0111i\u1ec1u g\u00ec \u0111\u00f3<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Cung c\u1ea5p th\u00f4ng tin gi\u00e1 tr\u1ecb cho h\u1ecd<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Cho h\u1ecd c\u01a1 h\u1ed9i ti\u1ebft ki\u1ec7m ti\u1ec1n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">M\u1eddi h\u1ecd gia nh\u1eadp ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m \u0111\u1ec3 nh\u1eadn s\u1ea3n ph\u1ea9m mi\u1ec5n ph\u00ed<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Khuy\u1ebfn kh\u00edch h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi n\u1ed9i dung c\u1ee7a b\u1ea1n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">B\u1ea1n bi\u1ebft kh\u00e1ch h\u00e0ng mu\u1ed1n g\u00ec, v\u00e0 n\u1ebfu b\u1ea1n \u0111\u01b0a \u0111i\u1ec1u \u0111\u00f3 cho h\u1ecd, ng\u01b0\u1eddi d\u00f9ng v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd ti\u1ebfp t\u1ee5c nh\u1eadn email t\u1eeb b\u1ea1n.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Nu\u00f4i d\u01b0\u1ee1ng kh\u00e1ch h\u00e0ng c\u0169ng r\u1ea5t quan tr\u1ecdng k\u1ec3 c\u1ea3 khi b\u1ea1n \u0111\u00e3 b\u00e1n h\u00e0ng th\u00e0nh c\u00f4ng. N\u1ebfu b\u1ea1n b\u1ecf qu\u00ean kh\u00e1ch h\u00e0ng sau khi \u0111\u00e3 l\u1ea5y ti\u1ec1n c\u1ee7a h\u1ecd, h\u1ecd c\u0169ng s\u1ebd nhanh ch\u00f3ng qu\u00ean \u0111i b\u1ea1n. H\u00e3y t\u00ecm c\u00e1ch c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">L\u00e0m sao \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m h\u00e0i l\u00f2ng m\u1ed9t kh\u00e1ch h\u00e0ng v\u1eeba mua xe m\u1edbi t\u1eeb \u0111\u1ea1i l\u00fd c\u1ee7a b\u1ea1n? Thay d\u1ea7u mi\u1ec5n ph\u00ed cho h\u1ecd v\u00e0o l\u1ea7n t\u1edbi. Ho\u1eb7c n\u1ebfu ai \u0111\u00f3 mua h\u00e0ng online, h\u00e3y g\u1eedi cho h\u1ecd m\u00e3 gi\u1ea3m gi\u00e1 cho l\u1ea7n mua h\u00e0ng sau. H\u00e3y tr\u1edf n\u00ean s\u00e1ng t\u1ea1o h\u01a1n!<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><strong><em>\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t doanh nghi\u1ec7p t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, h\u00e3y thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a h\u1ecd, cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi tr\u00ean h\u00e0nh tr\u00ecnh mua\u00a0 h\u00e0ng c\u1ee7a h\u1ecd.<\/em><\/strong><\/span><\/p>\n<p style=\"text-align: right;\"><em><span style=\"font-size: 10pt;\">Theo Entrepreneur<\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u1ed9t doanh nghi\u1ec7p t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Nh\u01b0 v\u1eady doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3&hellip;<\/p>\n","protected":false},"author":1,"featured_media":4727,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[134],"tags":[48],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/bizuni.vn\/kien-thuc-quan-tri\/wp-content\/uploads\/2020\/12\/Smiling-woman-shopping-451889-scaled.jpg?fit=2560%2C1707&ssl=1","_links":{"self":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts\/4723"}],"collection":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/comments?post=4723"}],"version-history":[{"count":0,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/posts\/4723\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/media\/4727"}],"wp:attachment":[{"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/media?parent=4723"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/categories?post=4723"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bizuni.vn\/kien-thuc-quan-tri\/wp-json\/wp\/v2\/tags?post=4723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}